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FAQ/Policy 

Materials Used – We use high quality webbing, hardware and fabrics for all of our products.     

Collars – We use commercial heavy-duty nylon webbing that is .065” thick and has a breaking strength of 1,900 lbs. for the 5/8” webbing and 3,800 lbs for the 1” webbing.   Our mini and extra small collars (5/8” width-for the smaller dogs) have D-rings that are solid cast zinc; 0.110” gauge, nickel finish. Our 1” width collars have D-rings that are solid cast zinc, 0.155" gauge  or welded steel wire, 0.135 gauge; (S/M), and  0.177 - 0.207" gauge (L/X), nickel finish. We use Weinerlock® dog buckles; acetal/ultra-strong; with a side release.  Fabrics used on the collars and leashes are all high quality100% cotton or cotton blends. Webbing colors come in black, red, green, royal blue, navy, teal, hot pink and purple, and are coordinated to match fabrics. All collars are adjustable in length.

Leashes  - We use the same commercial heavy-duty nylon webbing for our leashes that we use for our collars.  The end of the leashes have a strap eye swivel bolt on the 5/8” webbing, and the 1” webbing has a swivel snap.  Both are die cast zinc; with a nickel finish.  The swivel in the hardware will prevent your leash from getting twisted.  Leashes are 6 feet in length or 4' for the smaller dogs if you prefer.  If you wish to have a shorter length, please e-mail us and we can make it to the length you specify.

Boxer shorts – We use high quality 100% cotton, cotton blends or Rayon fabrics for our shorts.  All of our boxer shorts are sewn with StretchRite® shrink resistant elastic, consisting of a soft stretch with a comfortable fit.  Each pair of Aloha Boxers  have coconut buttons sewn on the fly closure, and the elastic is sewn on the inside of the waistline. We offer Keiki and Adult sizes.  Sizes specified are waist measurements.

How products are made – All of our products are handmade by us.  Collars and leashes have reinforced box stitching, we use industrial-strength bonded nylon and polyester thread to prevent mold.  We use 100% cotton thread on our Aloha Boxers and all seams are finished with a serger (overlock) for a nice, clean finished seam.

How will it look – We cannot guarantee that the collar or leash you receive will look exactly like the pictures on our site due to placement of the print of the fabric when we cut our pattern.  The fabric chart we’ve provided for the collars gives you a glance of what a slice of the fabric will look like on a collar and leash.  The chart for the boxer shorts gives you a closer look and greater appreciation of the fabric print and color.

Product CareCollars, leashes and boxer shorts can be hand or machine washed using cold water. Boxers can be placed in the dryer, line dry collars and leashes. We do not recommend using a dryer for webbing products.

Shipping – We charge flat rate shipping fees for shipping to all orders within the United States based on the following amounts.  $5.50 for orders up to $49.99.  $50.00-$75.00 is $6.50, $75.01-$99.99 is $7.50, $100-$199 is $10.00 and $200.00 = free shipping.    Orders are shipped priority mail with a delivery confirmation to insure you have received your order.   Most orders are processed and shipped within 5-7 days.  If there will be a delay, we will e-mail you.  International orders - Actual shipping charges apply on all international orders.   You may visit the U.S. Postal Services official web site for an estimate International Shipping Charges.  We use 1st Class International for all international shipments.  Please send us an e-mail for the exact amount before completing your order.  Note:  international shipping charges does not include any custom charges your country may charge.  Please check with your postal office if you have further questions on this.

Return Policy – If for any reason you are not totally satisfied with your order, please return the item(s) to us unused within 30 days and we will issue you a refund for your purchase or do an exchange (add $5.50 for shipping) if that’s what you desire.  Please note, we do not refund shipping charges.  Custom orders or special sizing are also not refundable.

Customer Info – We will not share, sell or trade your name, address, e-mail, or any information about you with anyone!

Use Policy – All images and testimonials we receive from you become the sole property of Club Aloha®.  We reserve the right to use these on our website and/or in printed media for the purpose of advertising and promoting Club Aloha® and our products.

Payment Options -  All Club Aloha® transactions take place through the PayPal™ cart systems (an E-Bay owned company). For all other payment options contact us directly - info@clubaloha.net

Custom Orders – If you would like something made especially for you that is not featured on our website, please send us an e-mail and we will be happy to provide you a response and price quote.

 

 
 

 

 

 

If you have comments, questions or need any additional information regarding our products, website or  aloha spirit, please contact us at:

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kailua-kona, hi 96740
 

 

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